Day: August 3, 2005
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If you love your customers, set them free
If a company is really going to gain the trust of customers, it must be prepared to offer the products and services of other companies, even of competitors. – John Hagel, Restoring the Power of Brands, July 12, 2005 Worth remembering, though especially difficult for original content/product companies to trust and enact. Of course, he…