Tiny, tiny example. Yesterday I noted that I was trying ImageWell, which (I now know) I came across via John Robb’s blog. I had one odd crash later that day, after upgrading to MacOS X 10.2.5. I didn’t think much of it, nor connect the dots. But I later read Chris Gulker was also trying ImageWell, and having some problems since upgrading to 10.2.5. I was fortunate enough to follow in his footsteps, and it seems like the author of ImageWell helped Chris track down a solution in no time (basically, quit the application, delete the preferences file, and restart the application). One three-way dialog between parties unknown to each other which resulted in two satisfied customers, neither of whom had to pay, since ImageWell doesn’t appear to ask for/require payment. My thanks to Chris for responding to my comments on his site. Maybe it’s time for me to enable comments.
My wife doesn’t understand why I want to blog. This is one small example.